Articles, Case Studies, and Publications

Articles, Guides, and Blog Posts Available on The Web

Advice for Organizations Doing Social Media Policies, June, 2010 - TechSoup

7 Tips for Measuring the Success of Your Blog, September, 2009 - International Association of Business Communicators

Listening Literacy: Guest Post on Brian Solis Blog, August 2009

Managing Technology To Meet Your Mission: Chapter 3: ROI, April 2009

Adding to the Women in Technology List - On Fast Company Blog, January, 2009

How Nonprofits Can Get the Most Out of Flickr, TechSoup, March, 2008

The Eight Secrets of Social Networking, TechSoup January 2008

Determining Your Social Networking Needs, Tech Soup, January 2008

The ROI of Social Media for Nonprofits, NTEN January 2008 Newsletter

Non-Profits and Web 2.0: Notes from the Real World, 2007, guest post on Read/WriteWeb

Personal Fundraising Case Study, 2007, sponsored by ChipIn

How To Fund and Cost ICT, 2007 co-author with Marc Osten, commissioned by the ICT Hub

Susie's Blog: A Case Study, commissioned by ICT Hub

Keywords for Donors to Find You, 2007, NpTimes

Widgets are the New Black, 2007, NpTimes

Using Participatory Media Tools To Power Nonprofit Campaigns, NTEN Newsletter, 2006

NPTech Tagging Community, with Marnie Webb, NTEN Newsletter, 2007

Screencast Primer, published by Idealware, March, 2007

How To Fund and Cost ICT, with Marc Osten, ICT Hub, 2006

Building Electronic Communities and Networks for Development, Online Curriculum for Imark, FAO

Share Your Powerpoint Presentation in Flickr, Robin Good's Master New Media

Change the World by Working in a Virtual One, with Susan Tenby, TechSoup, October, 2006